FAQs

Welcome to HAVENOR LLC’s FAQ page! Here, we’ve compiled some of the most frequently asked questions from our customers. If you have any further questions, please feel free to contact our customer service team.

  1. How do I place an order?

To place an order, browse our website, find your desired item, select the size and color, and then click “Add to Cart.” Once finished, click “Checkout” and follow the instructions to enter your information to complete your purchase.

  1. Can I change or cancel my order?

Once you submit your order, we will process it as soon as possible. If you wish to change or cancel your order, please contact our customer service team as soon as possible. Please note that if your order has already entered the shipping process, it may not be possible to change or cancel it.

  1. What payment methods do you accept?

We accept a variety of payment methods, including:
Credit cards (Visa, MasterCard, American Express, Discover, etc.)
Debit cards
PayPal

  1. What is your shipping policy?

All orders are typically processed within 1-3 business days. We offer a variety of shipping options, and shipping costs will vary depending on your location and the shipping method you choose. You can view all shipping options and costs at checkout.

  1. How do I track my order?

Once your order ships, you will receive an email with tracking information. You can track your package status on the shipping company’s website via a link.

  1. What is my return and refund policy?

Please see our refund and return policy for details. Generally, you can request a return within 30 days of receiving the goods.

  1. Where can I find my bill or invoice?

You will receive a confirmation email with your order details and invoice upon completion of your order. If you do not receive it, please check your spam/junk mail folder or contact customer service.

  1. What should I do if I receive a defective or incorrect item?

If you receive a defective item or an item that does not match your order, please contact customer service immediately. We will provide a return or refund service depending on the circumstances.

  1. Do you offer international shipping?

Currently, we only offer shipping within the United States. Please follow our website; we may expand to international markets in the future.

Thank you for visiting HAVENOR LLC. We look forward to providing you with excellent service and products!